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Microsoft safety scanner stuck7/12/2023 Depending on the age of the infected file or program, one antivirus product may not find it over another. Antivirus software companies have to first receive a sample of a malicious program, recognize it, classify it and then create a definition for it. That’s because malware scanning programs (antivirus products) have to catch up to the latest malware threats. ![]() In order to fix this, our help desk relies on multiple products to check for malware on a device. There could be a malware virus running in the background without you even knowing about it. If malware is suspected, our team will do a thorough investigation to ensure a threat isn’t lurking on the network. In order for us to sleuth out the source of the problem, we might need to run numerous scans, tests, review logs and check systems resources. A computer can be running slow because of… We hear this a lot and there isn’t one cut-and-dry answer. Make sure you’re up to speed by checking out our blog post celebrating World Password Day. If you didn’t already know, password standards have changed. At that point, our IT group will evaluate connectivity problems, DNS issues, potential trust issues, on-premise/Cloud sync issues, and more. Or, we run into a roadblock when the “new” password you set doesn’t actually work. It can be a little more complicated if you’ve been locked out of your computer because you entered your password too many times. If there’s not, our help desk can usually reset it in a snap. Often, there’s an easy “forgot password” link on your workstation or work application login page. Passwords can be easy to forget, especially when there are so many to remember. ![]() We’re revealing the five most common questions our help desk gets, and how we address them for clients. We’re dedicating this blog post to those users who are diligent when it comes to technology and cyber security, but need a quick fix to get out of a common problem. ![]() There are a few recurring IT issues that plague even the most savvy computer users.
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